Shipping & Returns

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Warranty/Returns Policy

Warranty: Any product sold with a factory warranty may be returned if found to be defective within the terms of the Manufacture warranty. Many items have different lengthes of warranty. Therefore please call a Customer Service Representative verify warranty and to obtain a Return Authorization Number. Please write this number on the outside of the returned item box. 

Return Policy: Items returned for any reason must be assigned a Return Authorization Number. Please call a Customer Service Representative to obtain a Return Authorization Number. Write this number on outside of returned box.

In the event that you are dissatisfied with anything you purchase from us, excluding special orders, simply return the item for a 15% restocking fee refund within 30 days of receipt! However, in order for us to receive credit from our vendors, we must have all such items returned within 30 days of purchase. When returning chemicals and accessories, items must be in new condition and returned in their original packaging. We reserve the right to deny warranty claims and refunds on chemicals, equipment, and accessories not returned in original condition and/or original packaging. Please call us for specific instructions. 1-479-899-6745

 

Shipping

Same Day Shipping: Cleaner Solutions ships 100% of all in-stock orders received by 2:30 PM (CST)on the same day.

Shipping: All orders are shipped UPS or truck when the gross weight of your order makes the use of a common carrier more economical. UPS, Next Day Air, Second Day Air or air freight services are available to expedite rush orders. These special services will incur additional costs. When an order is shipped by truck, our traffic department negotiates with a number of trucking companies to insure the most competitive freight rates available. Should you wish to have us use a specific trucking company, please let us at Cleaner Solutions know at the time you place your order. That information can become a permanent part of your account file, if you choose. Please be aware that specifying your own freight carrier may result in higher shipping costs to you.


Hazardous Material Policy: U.P.S./DHL classifies some types of chemicals as "hazardous" for shipping purposes. U.P.S. charges an additional $20.00 per package (ground) or $30.00 per package (air) for these items (subject to change without notice). The quantities we can ship vary according to product. Therefore, if you use such an item regularly it makes sense to order the maximum per package to avoid additional hazardous charges. Please note that certain hazardous items may not be shipped Next Day or Second Day Air, or may be shipped in limited quantities. Truck lines classify items the same way U.P.S. does and generally apply such surcharges. On the free freight orders, the hazardous fee will still be collected. If you have any questions regarding this policy please call us at 1-855-899-6795 between 8:00 AM and 5:00 PM (CST) Mon-Fri.

Damage in Shipment:
All claims for material damaged in shipment must be reported to the delivering carrier; U.P.S. driver, truck driver, etc. Please retain the original carton as it is often needed as part of a claim settlement.

Shortage of Merchandise:
In the event that you receive an order that shows an item shipped, but the item (s) are not in the box, please notify us immediately or in as timely a manner as possible.

 

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